Privacy Policy
Last Updated:
August 29, 2022
March 11, 2026
Introduction
Ezra AI, Inc. (“Ezra AI”), Ezra Health of Florida, PLLC (“Ezra Health”) and their respective subsidiaries and affiliates (including Function Health, Inc.) (collectively, “Ezra,” “we,” “us,” or “our”) have prepared this Privacy Policy to explain what Personal Information (defined below) we collect, how we use and share that information, and your choices concerning our practices, all in the context of your use of the Service (as defined in the Terms of Service). In connection with providing the Service, we provide and make available certain websites, including, without limitation, www.ezra.com (collectively, the “Site”), cloud platforms, and mobile applications and related technologies (the “Mobile App”), including any updated or new feature, functionality or technology.
This Privacy Policy is incorporated into and forms part of our Terms of Service.
Before using the Service or submitting any Personal Information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service.
Personal Information We Collect
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:
Personal Information You Provide: We collect the following categories of Personal Information from you when you register for an account, visit or use the Site or Service, or contact Ezra:
- Identification Information: We collect your name, email address, phone number, mailing/billing addresses, and account information (including user name and password).
- Financial Information: Our payment processor(s) will collect the financial information necessary to process your payments, such as your payment card number and authentication details. Please note, however, that we store only a tokenized version of such information and do not maintain payment card information on our servers.
- Health Information: We collect health information you provide when you register and use the Service to request, schedule, and obtain a scan. This may include your medical history, including the results of any questionnaires, surveys, information requests, interviews, results, or other documentary, text, video, or audio interactions related to the provision of health services. Please see the “ Protected Health Information” section below for more information on our handling of health information subject to applicable privacy laws.
- Photo/Visual Information: We may collect photos or videos you choose to provide to us as a part of the Services.
- Communication Information: We may collect information when you contact us with questions or concerns and when you voluntarily respond to questionnaires, quizzes, surveys or requests for market research seeking your opinion and feedback. Providing Communication Information is optional to you.
- Commercial Information: We will retain a history of your transactions through the Service, as well as the products or services you browse and/or purchase using the Service.
- Demographic Information: We may collect your age, gender, income level, and other demographic information.
- Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, and LinkedIn (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details.
Protected Health Information: Some of the Personal Information processed by Ezra in connection with the Service from you, Imaging Locations that perform your scans, genetic testing partners, or other health care providers may be subject to laws and regulations, such as rules issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), that govern providers’ use and disclosure of certain individually identifiable health-related Personal Information (“Protected Health Information”).
Internet Activity Information: When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.) and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.).
How We Use Personal Information
We may use Personal Information for the following purposes:
- To provide the Service and any related customer support;
- To maintain your account;
- To respond to your inquiries;
- To send administrative information to you;
- To analyze how you interact with our Service;
- To maintain and improve the Service;
- For marketing or advertising purposes;
- To conduct research;
- To develop new products and services;
- To prevent fraud and ensure the security of our IT systems;
- To comply with legal obligations.
Sharing and Disclosure of Personal Information
In certain circumstances we may share the categories of Personal Information described above without further notice to you, unless required by the law, as follows:
- Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services;
- Within Ezra: Ezra may share Personal Information among our corporate parent, subsidiaries, and/or affiliates;
- Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, your Personal Information may be shared;
- Legal Requirements: If required to do so by law;
- Social Sharing: If you elect to use features that allow you to share the altered results of your Ezra scan on your own pages on the Social Media Sites.
Data Retention
We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law.
Children
Our Service is not directed to children who are under the age of 18. We do not knowingly collect Personal Information from children under the age of 18.
Links To Other Websites
The Service may contain links to other websites and services not operated or controlled by us. The information that you share with Third Party Sites will be governed by their specific privacy policies.
Security
You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information.
International Users
By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States.
Your Choices
In certain circumstances, providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features or the Service.
Changes To The Privacy Policy
The Service and our business may change from time to time. As a result we may change this Privacy Policy at any time.
Contact Us
If you have any questions about our Privacy Policy or information practices, please feel free to contact us via email at privacy@ezra.com.